# capacity-planner

Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing math, P90 demand sizing, shrinkage-adjusted FTE, manager-trigger thresholds, and a quarterly hiring sequence with ramp + attrition. Apply when sustained team utilization is above 80% or when the te...

## Manifest

```json
{
  "name": "capacity-planner",
  "description": "Use when an ops leader (Director of CX, Head of Support, VP Ops, Head of BizOps, Head of IT ops, Head of Finance ops) is sizing ops capacity, building a headcount plan, modeling utilization risk, planning Q3 capacity or annual support capacity, or designing CS coverage — and needs Erlang-C queueing math, P90 demand sizing, shrinkage-adjusted FTE, manager-trigger thresholds, and a quarterly hiring sequence with ramp + attrition. Apply when sustained team utilization is above 80% or when the te...",
  "source_url": "https://github.com/alirezarezvani/claude-skills/tree/main/.gemini/skills/capacity-planner",
  "source_pin": null,
  "manifest_hash": "e675dae45210836b6d3ec3adfe2c7da9ebe29452bf3738579b7817f61b923ac8",
  "risk_tier": "T1"
}
```

## SBOM

```json
null
```